Ordering
All your queries answered regarding ordering.
How do I place an order?
You can place an order through our website or by calling our customer service team.
Can I add or remove items from my cart?
Yes,you can modify your cart until you confirm your order
Do I need an account to place an order?
While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.
How long does it take for delivery of an order?
We endeavor to deliver our products to our customers as soon as possible. The lead time between placing and order and its dispatch is 2 days. We take a maximum of 7-10 business days to deliver to your destination if outside Rajasthan, India.
Within Rajasthan it takes a maximum of 2-3 business days.
Does Furnweave accept bulk orders?
Furnweave is glad to know that you wish to place bulk orders with us. We heartily accept your proposal. Please visit Furnweave to place bulk orders.
I am a first time customer. Does Furnweave give me a discount on that account?
Yes do provide good discounts and offers on all orders. We want our customers to shop without putting much stress on their pockets. In case you want to know more about offers, you may reach out to our team.
I want to buy furniture at easy instalments. Does Furnweave give me this option of EMI’s?
Yes, why not! You can take home your desired product from Furnweave at easy EMI installments.
I made a mistake when ordering & have an issue with my order what should I do?
<!--td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;}-->Yes our team will assist regarding the your query.
I made a mistake when ordering & have an issue with my order what should I do?
Yes our team will assist regarding the your query.
Can I place an order if I live outside india?
Yes we accept the orders outside from India.
If I share my room pictures with you, will you be able to suggest furniture & decor ?
Yes our creative team will contact you sugest the furnweave exclusive and best design for your room.
Product
All your queries answered regarding products.
When can I expect new products to be listed on Furnweave’s website?
We update our catalog on a regular basis. You will find new products on our website as soon as we introduce them.
Is there a warranty on Furnweave products?
We offer 1 year warranty on all the products on our website subject to a set of terms and conditions stipulated in our warranty policy.
What are the Furnweave products made of?
Furnweave designs its products with natural and premium cotton or cotton and jute blend that is known for the softness and comfort it provides. We make use of iron or wooden frames depending on the product and its usage. Whatever we use is adherent to quality and safety standards.
What is the expected life of a Furnweave product and safety measures associated with it?
Furnweave products have a long healthy life if they are put to the right usage.
We recommend not exposing the product to harsh sun rays or other sources of heat and do not wash it with running water or subject it to other liquid. If you happen to damage the product by not using it according to the terms of use, it will not be covered under the warranty clause.
Is customisation possible with Furnweave products?
Furnweave encourages innovation and ideas. If you wish to get a custom Furnweave product, write to us at info@jaefuniture.com and we will get back to you as soon as possible.
Does Furnweave show its product to its customers before they buy it?
Furnweave is an e-commerce platform and we are sorry to inform you that we will not be able to show you products in person before you buy them. However, all the product photography at our website is 100% genuine and original. You can be assured of the product because you’ll get the same what you see in pictures.
Can I see some real pictures products.
Yes our 3rd number photographs are real image of the product also you can check our Insta & youtube account for the same.
How accurately are the product colors shown on your website
You can check our products images and if you additioncal query regarding it our creative team will assist you.
Please note that the wood texture, wood finish, and fabric color of the actual product may vary slightly. For any other assistance with your order, please get in touch with our team.
Will the products be same as what I see on your website?
Depending on the screen settings and resolution of your device, there may be a slight variance in fabric colour and wood polish between the image and the actual product.For personalised assistance with your order, you can contact our team.
How can I view your fabrics and see a smaple before ordering?
Images of our fabric sample and specifications for some designs are found on our website. For any other assistance with your order, please get in touch with our team.
What should I do if the product damaged condition?
If you found the furnweave products in damage condition. Please feel free to contact us at info@furnweave.com
What should I do if the product packaging is damaged when it's delivered?
If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.
Is assembly required for all the products?
Assembly service is not required for all products, as most of our products are do-it-yourself and easy to assemble. If you need any support you can contact our team.
Payment
All your queries answered regarding payments.
What are the modes of payment acceptable at Furnweave?
We accept payments through Net banking, Debit/Credit card, Paytm, Google pay, other wallet/UPI payments. However we do not provide the option of cash on delivery. But we may introduce this facility anytime in near future. To stay updated with the payment modes, visit our shipping policies from time to time.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information.
Do you offer COD?
We do not provide the option of cash on delivery. But we may introduce this facility anytime in near future.
Are Prices inclusive of taxes?
All the prices are inclusive of GST and other incidental taxes (if any).
Furnweave and GST compliances
Goods and Service Tax (GST) is a destination based service tax levied on consumption of goods and services. It is a value added tax and eliminates the ill effects of cascading effects of taxation.
Business customers can avail the benefit of Input tax credit by submitting their GSTIN. You can avail the benefits of tax credit if you are buying furniture for office use.
By updating your GST number with Furnweave, as a Business customer, you will get a GST invoice and you can file these GST Invoices for returns through GST portal, and claim input tax credit on your business purchases.
However, please note that according to the provisions of CGST/SGST and IGST Act, you do not get ITC benefits for the GST paid on purchase on household furniture.
In case of a transaction failure or other problem, where do I contact?
Although we assure you that we will take all possible steps to avoid such events however in case this happens, we are here to resolve this. Please write to us at Grievance cell info@furnweave.com
For completing a transaction with Furnweave, what are the basic things I will need?
You can make payments at Furnweave through many modes (details of which have been provided in Shipping policy).
In case you are making payment through a Debit or Credit card, keep your card details such as card holder name, number and CVV ready.
You might also need an OTP generated on the contact number registered with your card.
In case you are making payment through Net Banking, keep your account number and PIN or password ready.
How I can get my invoice / gst invoice against order number ?
For invoice/ GST invoice, please contact us at info@furnweave.com
I need personal assistance with my order. Who can I contact?
You can contact our team for personal assistance with your order
Is it safe to use my credit card on your site?
Of course! Shopping with Furnweave is completely safe. We make sure that every credit card transaction takes place within a secure environment. We do not keep your credit card information after your order is complete; instead, it is sent directly to our banks.
Shipping
All your queries answered regarding shipping.
What are your shipping options?
We offer standard, expedited, and next-day delivery options (availability may vary depending on your location)
Can I track my order?
Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.
My order hasn't arrived yet. What can I do?
If your order not arrive within estimated delivery time, please feel free contact us at info@furnweave.com our team will assist you and update on it.
What should I do if I'm not home when my package arrives?
If you are not at home at the time of delivery, our delivery parters will make another attempt. They may also leave a note with instruction for rescheduling. And our logistics team also notify you regarding the same and we also track our orders to timely delivered.
How do you pack items/products?
All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.
If I order tomorrow, When can this be delivered ?
We will check the best possiblity will update you accordingly.
The shipping timeline has passed, but my product has not been shipped yet.
Several factors could be causing the delay.
How do I know which products are eligible for expedited shipping of 10 days?
All products available for immediate shipping will be labeled as 'Ready to Ship' or 'Only Few Left' on both the Category page and the Product Page.
Will I receive an invoice detailing the charges?
Yes you receive a detailed bill with the shipment.
Could you please confirm if it's possible to postpone the delivery of my order?
If you need to postpone the shipment of your order, please get in touch with our team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.
Can you expedite my shipment timeline?
We ship items as soon as they are ready for dispatch. Our shipping timelines are based on the time it takes to make, check, pack, and dispatch the item. Therefore, we cannot expedite your shipments unless it is discussed before placing an order.
Return Products
All your queries answered regarding return.
What is the return and cancellation notice period?
We will accept returns or exchanges only in the case of damaged products. If you receive a damaged product, please inform Furnweave within 24 hours of receipt by calling us at +91 82098-84776 or emailing us at info@furnweave.com. Please share pictures of the defective products through email in order to initiate the return process.
Once we receive the damaged product, we will send you a replacement or issue a refund. However, please note that the refund will be issued only after we receive an email consent from you and it may take 7-10 business days to process the refund.
Please note that we will not entertain returns, exchanges, or refunds for any other reasons such as the product not matching your expectations or you simply changing your mind about the purchase.
How long does it take to receive a refund?
We initiate refund proceedings from our end within a period of 7-10 business days from the date of return. For more details please refer our Returns and Cancellation Policy.
Who pays for return shipping?
This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.
Can I buy a different product as a replacement instead of the originally ordered product?
If there is a genuine product defect, you can exchange it for a product of equal value.
I would like to request a replacement for the product instead of a refund.
Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.
How will I receive the refund?
Refunds will be issued using the original payment method.
Warranty & Guarantee
All your queries answered regarding return.
What happens if the product is out of warranty and damaged?
If your Furnweave product is out of warranty and damaged, you'll be responsible for repair or replacement costs. Contact the customer service for repair options or parts, or seek help from local furniture repair shops. Ensure any repair services used are qualified to handle your specific product.
What is not covered by the warranty?
The warranty for Furnweave furniture does not cover normal wear and tear, misuse or abuse, unauthorized alterations or modifications, accidental damage, and issues caused by exposure to extreme environmental conditions. It also excludes products used in commercial settings, damage from improper installation.
Care & Cure
All your queries answered regarding return.
How to Care and Clean Your Furniture to Make It Last Long?
There are a few key things that you need to consider to keep your home furniture looking its best:
- First, dust your furniture regularly with a soft, clean cloth. You can also use a vacuum with a soft brush attachment on a low setting to remove any dust that's hard to reach.
- Next, once or twice a month, you will want to give your furniture a more thorough cleaning. You can do this by mixing water and white vinegar equally in a spray bottle and lightly misting it on the surface of your furniture. Wipe it down with a clean, dry cloth afterward.
- To protect your furniture from scratches and everyday wear and tear, consider investing in felt pads for the feet of chairs and tables. You can find these at your nearest hardware store. Peel off the adhesive backing and stick it to the bottoms of your furniture legs.
- You can also call for professional services to inspect your furniture completely. This will help you maintain your house furniture effectively and reliably.
Why Choose Us?
All your queries answered regarding return.
Why Investing in High-Quality Furniture Matters?
1. Durability and Functionality
2. Comfort and Style
3. Low Maintenance Cost
4. Long-Term and Cost Saving