FAQs

We update our catalog on a regular basis. You will find new products on our website as soon as we introduce them.

We offer 1 year warranty on all the products on our website subject to a set of terms and conditions stipulated in our warranty policy.

We accept payments through Net banking, Debit/Credit card, Paytm, Google pay, other wallet/UPI payments. However we do not provide the option of cash on delivery. But we may introduce this facility anytime in near future. To stay updated with the payment modes, visit our shipping policies from time to time.

All the prices are inclusive of GST and other incidental taxes (if any).

Furnweave and GST compliances

Goods and Service Tax (GST) is a destination based service tax levied on consumption of goods and services. It is a value added tax and eliminates the ill effects of cascading effects of taxation.

Business customers can avail the benefit of Input tax credit by submitting their GSTIN. You can avail the benefits of tax credit if you are buying furniture for office use.

By updating your GST number with Furnweave, as a Business customer, you will get a GST invoice and you can file these GST Invoices for returns through GST portal, and claim input tax credit on your business purchases.

However, please note that according to the provisions of CGST/SGST and IGST Act, you do not get ITC benefits for the GST paid on purchase on household furniture.

We endeavor to deliver our products to our customers as soon as possible. The lead time between placing and order and its dispatch is 2 days. We take a maximum of 7-10 business days to deliver to your destination if outside Rajasthan, India.

Within Rajasthan it takes a maximum of2-3 business days.

We do not accept returns except in circumstances where you receive a defective or broken product. You need to intimate us about the same by mail within 24 hours of the receipt of product. It is mandatory to show the proofs of defective products through pictures. We will pick the product within 2 days from your address and replace it as soon as possible.

Cancellation Policy:

In case you wish to cancel the order, please intimate to us at info@furnweave.com .

Following are the cancellation charges applicable:

Time of intimation

Cancellation Charges

Within 12 hours of placing the order

nil

Within 12 to 24 hours of placing the order

Rs. 500

Within 24-48 hours of placing the order

50% of the order value

Beyond 48 hours of placing the order

100% of the order value

For more details please refer our Returns and Cancellation Policy.

We initiate refund proceedings from our end within a period of 7-10 business days from the date of return. For more details please refer our Returns and Cancellation Policy.

Shopping at Furnweave is totally secure. We do not store your debit card and credit card details. We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

Furnweave designs its products with natural and premium cotton or cotton and jute blend that is known for the softness and comfort it provides. We make use of iron or wooden frames depending on the product and its usage. Whatever we use is adherent to quality and safety standards.

Furnweave products have a long healthy life if they are put to the right usage.

We recommend not exposing the product to harsh sun rays or other sources of heat and do not wash it with running water or subject it to other liquid. If you happen to damage the product by not using it according to the terms of use, it will not be covered under the warranty clause.

Furnweave is glad to know that you wish to place bulk orders with us. We heartily accept your proposal. Please visit Furnweave to place bulk orders.

Furnweave encourages innovation and ideas. If you wish to get a custom Furnweave product, write to us at info@furnweave.com and we will get back to you as soon as possible.

Furnweave takes prime care of your pockets. However we do not provide a first time customer discount, our prices are already discounted and reasonable. You can be assured of that!

Yes, why not! You can take home your desired product from Furnweave at easy EMI installments.

Although we assure you that we will take all possible steps to avoid such events however in case this happens, we are here to resolve this. Please write to us at Grievance cell support@furnweave.com

You can make payments at Furnweave through many modes (details of which have been provided in Shipping policy).

In case you are making payment through a Debit or Credit card, keep your card details such as card holder name, number and CVV ready.

You might also need an OTP generated on the contact number registered with your card.

In case you are making payment through Net Banking, keep your account number and PIN or password ready.

Furnweave is an e-commerce platform and we are sorry to inform you that we will not be able to show you products in person before you buy them. However, all the product photography at our website is 100% genuine and original. You can be assured of the product because you’ll get the same what you see in pictures.

Yes, anything is possible at Furnweave! You can get extra accessories shown in our pictures to get the same look subject to the charges. Please write to us at info@furnweave.com in such cases to know details.

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